Invite

the world

Identify your power geeks and brand ambassadors and invite them to help your customers.

THE CROWD IS READY THE TECH IS READY ARE YOU READY?

Connect your customers via the first global product messenger.

Human to human, live, in a great visual environment

It’s a fact, that customers prefer a “humanized” environment when engaging with a brand. That’s our nature.

Why don’t you invite your biggest fans and your future brand ambassadors to engage with your customers?

TRUST AND REAL DIALOGUE WITH CUSTOMERS

Humanize it!

Welcome to the bot-free zone. Sorry, no FAQs or endless chats, videos or millions of irrelevant search results. We found a way to qualify 5% of your customers to show their super geek powers or communicational skills to serve you.

Our platform will help you to decrease support costs and increase customer satisfaction.

+ RELEVANCE

Customers define their issues and connect to relevant helpers.

+ COMMUNITY

Finally it’s us to resolve technical issues together, bots can’t compete.

+ CONVENIENCE

No queueing lines anymore, available helpers connect in seconds.

+ PRODUCT RELATED

Chat boxes are nice, a visual product-focused conversation is better.

+ CONVERSATIONAL

Each use case has its best conversation environment, xoonio knows that.

WE SHOW YOU AN EASY WAY TO GET INVOLVED

Win helpers

Find brand ambassadors and geeks to serve your customers in regard to pre-sales information, product onboarding and support cases.

TIME TOKENS

Transform your support use cases into time tokens and attract helpers to do the job faster and less expensive then your internal support forces:

  • USE CASES

Publish your use cases inside the world of xoonio and offer access to the highest rated helpers.

  • HELPER INCENTIVES

Calculate how much time you’d like to offer to your customers and how much you are willing to pay to well-skilled helpers.

  • AWARENESS CAMPAIGNS

Develop awareness campaigns to lead your customers to xoonio’s unique network of support and onboarding services. Save time and money while covering service and support peaks.

%

Higher Ad relevance

%

Higher Up/Cross selling

ADVERTISING

Place relevant ads for seekers and helpers inside our apps, trigger sales and brand awareness during help sessions:

  • PREMIUM SPONSORSHIP

Get access to high visibility by sponsoring splash screens of helper and seeker apps.

  • STORE PROMOTION

Create relevant advertising inside xoonio’s “Store”, using super-rich 360 degree data of seekers. Use “Store’s” splash screen to create great brand impression.

  • IN-APP ADS

Xoonio offers a well balanced system of displays during a help process without disturbing the main workflow. Use relevant advertising for brand awareness and sales campaigns.

CREATE TIME TO LET CUSTOMER ENGAGE

Invite to talk

Deliver immersive guidance exactly to the point of pain. Let customers claim interaction time via xoonio QR codes, available on products, in shops or on supporting websites.

Connect highly skilled helpers in pre-sales stages, onboarding activities after purchase or technical support in case of problems. Stay in control of your customer’s touch-points at any time.

Of course we keep you covered with latest technology like Augmented Reality (AR).

Start to transform.

Ask your customers what they can do for you 

xoonio is a process not a solution, a sustainable transformation into an effective way to engage customers.