Get them
aboard

Well onboarded customers make great brand advocates!

Welcome to the most advanced visual onboarding app for Consumer Electronic devices. Empower customers to achieve all of their goals when using your tech products. Reduce support. Multiply sales with newly found power users.

A new social technology that will disrupt Consumer Electronics 

Run Social Video as sales booster? Build your own sales, marketing and onboarding funnels within our environment? Gamify your products or stores? Nudge your customers to create wishlists in stores? Implement community support into your strategy? Run brand rooms with live explainers done by your staff? Connect customers to share brand experiences?
The answer to all of those questions: Xoonio

  • 510% more engagement of prospective/existing customers
  • 525% increased customer satisfaction
  • 53% increased Net Promoter Score
  • 5Reduces support costs
  • 5Highlights visibility of techfluencers and power users
  • 5Increases customer retention
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By 2025,
proactive customer engagement interactions
will outnumber reactive customer engagement interactions.

Gartner, 2021

Running a proactive strategy needs great processes and a superior technology. Xoonio offers a unique proprietary platform to onboard your customers to your products. The basic idea: attract customers via product-related features and encourage them to share issues and solutions via our revolutionary Social Video tool. Watch our video, how we can help you to build the CX of the future.

Real people,
real conversations

People don’t want to talk to bots, queue in shops or waste time getting to the next shop. They want a real human environment to talk about their challenges. But how can companies digitize such an experience? They can, using our drop-in video chat …

Watch experts help others
Offer users interactive online group sessions to tackle their tech challenges. Highly efficient and engaging. The first step into the world of Xoonio.
One-on-One help by experts

Drive communities to offer/receive expertise for their tech challenges via video (live stream, screensharing, live moderation of videos, 3D).

Visit brand rooms for live explainers
Invite and grow user base by offering interesting live formats, fostering active participation. Sticky content (e.g. “clash of brands”) to be joined by customers via open sessions or by invitation.

Still funnel,
or already flywheel?

Today, customers are more skeptical than ever before, they know more, have bigger expectations and use their influence to share information as quickly as possible.
In such a seemingly uncontrollable environment, momentum is the key motor of growth.

Xoonio enables you to create and manage that momentum better than any other platform. AND: Let’s not forget, that happily engaged customers drive their communities and your sales seemingly effortlessly.

Offer brand-related games and rewards

Award prizes to customers by increasing product knowledge, reward product feedbacks in a gamified way or offer prize cometitions to build sales funnels.

Engage community experts for your customers

Enable experts and power users to engage in one-on-one or group sessions, using interactive video features. Or simply engage your staff to use the most advanced Drop-in video platform to assist others.

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"My stuff", a great way to create wishlists

Lets users store relevant information about their products at home and their product wish lists. To be used at home and in tech stores.

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Blue Ocean Communication connects brands
with their customers

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Just imagine, you’d be able to initialise pop-up video calls with randomly chosen (prospective) customers based on predefined data. To present new products or features in small peer groups. To influence them in a visual environment. To track their emotional journey during the presentation. Revolutionary?

Disruptive advantage

Next Gen Marketing

Progressive, proactive involvement will disrupt reactive run-to-failure support. Use brand and trend rooms to engage customers and influencers with your brand.

Mobile video support

Engage customers in a sticky process, invite and grow user base by offering interesting live formats, fostering active participation.

Reduce support

Gradually communicating pre-sales and onboarding information in our rooms will lead to measurable decrease of support (costs). Sustainably and most effectively.

Pay on-demand

In our ongoing growth stage, we offer great ways to use our service without any investment. After we have generated a strong value for your company, you’ll just pay for what you really use.

CrowdCX™

 

Creating a sticky environment attracts your power users and evangelists to engage, leveraging your customer communication.

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Content machine

 

Use our mighty back office to create and launch content for your custoers. Live and authentic, staying sticky and sharp.

Ready to build a competitive advantage in a next gen onboarding app?