Help
the world
Offer your help. Resolve issues in consumer tech live on your smartphone. Get rated. Earn money.
ENTER YOUR SKILLS LET PEOPLE KNOW MATCH AND CONNECT
Share your skills and expertise with others.
Become one of the first global product messenger
You are the tech guy in your family? Everybody calls you when expertise is needed to fix things?
Use xoonio helper app from now on to help. Enter your skills, mark yourself available and connect over our great visual app environment. Once on deck, never back!
WE OFFER A NEW WAY OF COMMUNICATION WITH A GLOBAL AUDIENCE
Help the new way
This is the new way to stream products and talk about it. Explore our features and use them to have fun while being in live sessions with your people.
+ VOICE
Talk to your people live on the phone about the product you are both looking at.
+ CHAT
Place labels on snapshots of your products and download information for offline use.
+ DRAW
Draw with your fingers on screen, set arrows, warning signs or number process steps.
+ EMOJIS
Express your feelings with emojis during a help session to show empathy or keep motivation high.
+ SNAP
Create snapshots for a hands-free approach and to download them to your smartphone.
+ SCREEN SHARING
Share your screen to explain apps or settings at the phone of your connected friends.
+ AUGMENTED REALITY
Display products that are not physically present and discuss them live on your smartphone.
+ HEPS
Get daily helper promoter scores (HEPS) for your service and compare it with a global base of helpers.
It has never been easier.
Connect to the world and share.
Become a product messenger for a global crowd
BE ONE OF THE FIRST TO ENTER THE WORLD OF XOONIO
What’s in for me?
STAGE 1: Community
Start to invite your friends and family to be helped by you. Initiate sessions and earn your first Helper Promoter Score HEPS.
Provide quality helps and get a good rating by your seekers.
STAGE 2: Premium
Maintain high HEPS (>50) over 6 months to get first offers from companies to help with support cases.
Get access to your wallet to earn time tokens.
STAGE 3: Master
Maintain high HEPS (>70) over 6 months to be invited by xoonio to onboard new helpers and seekers.
Join online and offline activities by our B2B customers such as evaluating/developing new products and services.
Become a top tech influencer and use your high HEPS in your CVs to show social expertise.
HOW TO ENTER SKILLS AND MATCH THEM WITH HELP REQUESTS
Offer your skills
# BRAND
Expertise of a full brand to match with your friends requests
# PRODUCT
Expertise in a special product type to provide instant help
# ISSUE
Fixing specific issues within a product range saving time for help seekers
# SERVICE
Excel in pre-sales information, onboarding support or service skills
BE AWARE OF YOUR STRENGTHS AND YOUR IMAGE OUT THERE
Building on quality
RATING/ REVIEWS
Write reviews to tell us and your helper/seeker how you perceived the help session. Be honest but follow our xooniquette to respect other’s privacy, avoiding offensive comments, stick to the topic and thank the other side for his dedicated time. Reviews should be not shorter than 5 and not longer than 20 words.
HELPER PROMOTER SCORE
Helper Promoter Score (HEPS) is a daily refreshed evaluation (min 15 to max 100) of your work as helper. It is based on the number of connected seekers, the time you are available to the community and the number of help sessions you are providing to seekers.
We plan to refine HEPS to enable you to earn it even when you post in Social Media about xoonio.
Connect with your friends and family to share your expertise. Invite them to mark you as a preferred helper and earn HEPS for your social attitude.