Beam me up Bottie! Promises didn’t keep up with reality. That’s why Consumer Electronics needs a new approach to win customers emotionally. Bots can’t, we know that by now. Covid and supressed emotions We want to get emotionally involved again ...
This is it, guys! Using untested technology and letting the crowd do customer support and service? Sounds like a lot of risk for international brands. Why it isn’t, is argued below. The first step towards the world Remote help becomes more important than ever...
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